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When two people clash and it is so avoidable

Have you seen the birthday card with a couple of hard-of-hearing elderly people having a conversation? It goes something like this: “It’s windy today” “No, it’s Thursday” “So am I, let’s have a cup of tea” This is an amusing greetings card, but have you ever heard anyone at work having a similar conversation? No, not due to deafness, but due to lack of concentration because they are preoccupied with other tasks rather than listening properly. Especially these days with so many phones, tablets and computers competing for our attention. I was aghast recently, listening to two people in the […]

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Talk To One Another, Even If It’s Difficult

Sam and Alex are joint senior partners in a professional practice. Until recently they have got on well, but lately their relationship has deteriorated. They can’t agree on anything and they irritate one another terribly. As a consequence, they stay in their own offices and keep out of each other’s way. One of the biggest problems is when one of them has a meeting with members of the staff, the employees are expected to relay messages from that meeting to the other senior partner. In short, these two managers are acting like a separated married couple using the children as […]

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